Support Policy Page

Toshka Support Policy

At Toshka, we are committed to providing excellent customer support to ensure a smooth and enjoyable shopping experience. Here’s what you can expect from our support team:

How to Contact Support
- Email: [email protected]
- Phone: +962-799218485
- Contact form on the website/app
- Official social media accounts
Working Hours
Support is available Sunday to Thursday, 9:00 AM to 6:00 PM (Jordan Time).
Messages received outside these hours will be addressed the next business day.
Types of Support
- Questions about orders and products
- Assistance with payment and shipping
- Order tracking and delivery status
- Returns and exchanges
- Technical help with app and website usage
Response Time
- We aim to respond within 24 hours during working days.
- Response times may vary during peak periods or public holidays.
Submitting Requests
- Please provide clear details (order number, username, issue description) to help us assist you faster.
User Rights
- Users have the right to follow up until their issue is resolved.
- We guarantee full confidentiality of all shared data.

TOSHKA | It is an innovative Jordanian application that includes many clothing stores and international brands present in Jordan.

Toshka – Your ultimate fashion destination for the whole family !
Born in Jordan, Toshka is a smart fashion app that brings you a premium yet affordable online shopping experience – all in one place.
We offer original fashion brands from trusted local and global stores, covering stylish selections for men, women, and kids.
From sleek men’s wear, to bold women’s fashion, and vibrant kids’ collections – Toshka empowers every member of your family to express their unique style.
✔️ 100% authentic products
✔️ Exclusive daily deals and discounts
✔️ Dedicated sections for men, women & kids
✔️ Fast and secure delivery across Jordan
✔️ Safe payment system – we don’t release your money until your item arrives in perfect condition
✔️ Youthful, modern app interface for a smooth shopping experience
Plus, with our e-commerce protection policy, your payment is held securely until you confirm receipt – because your trust matters most.
No more mall crowds or parking struggles – everything you need is just a few taps away.
Download the app, browse, order, and let your style come to you.
Follow us on social media for the latest collections and flash sales!
Toshka – Order your brand. Live your style.