Privacy Policy for مكتبتي: قرطاسية، ألعاب وأكثر (Maktabati)
Effective date: March 27, 2026
Last updated: March 27, 2026
This Privacy Policy describes how Maktabati ("we", "us", "our") collects, uses, discloses, and protects your information when you use:
- The Maktabati mobile application
- The Maktabati website and related services at https://kemu.geeltech.space
By using our services, you agree to this Privacy Policy.
1) Who We Are
App name: مكتبتي: قرطاسية، ألعاب وأكثر (Maktabati)
Service provider: Maktabati
Website: https://kemu.geeltech.space
Privacy policy URL: https://kemu.geeltech.space/privacy-policy
2) Information We Collect
Depending on how you use the service, we may collect:
- Full name
- Email address
- Phone number (optional)
- Account identifiers (such as user ID)
- Delivery address and selected location (when provided by you)
- Order and transaction-related information
- Technical and diagnostic information (see Log Data section)
We collect only the data needed to provide and improve our services.
3) How We Use Your Information
We use collected information to:
- Create and manage user accounts
- Process and deliver orders
- Provide customer support
- Send service-related notifications (for example, order updates)
- Improve app stability, performance, and user experience
- Detect, prevent, and address technical or security issues
- Comply with legal obligations
We do not sell your personal data.
4) Messaging Services
Maktabati does not use third-party analytics or crash-reporting services.
We use Firebase Cloud Messaging (FCM) only to send essential service notifications, such as order and account updates.
FCM is used only for notification delivery and is not used for advertising or user profiling by Maktabati.
5) Log Data and Diagnostics
When you use our service, especially if an error occurs, we may collect technical log data such as:
- Device name and model
- Operating system version
- App configuration information
- Time and date of use
- Error reports and diagnostic statistics
This data helps us troubleshoot issues and improve reliability.
6) Cookies and Similar Technologies
Our app may not use cookies directly in all cases. However, third-party services integrated into our app or website may use cookies or similar technologies for analytics, security, and performance.
You can manage cookie preferences through your browser or device settings. Disabling cookies may affect parts of the service.
7) Data Sharing and Disclosure
We may share information only when necessary:
- With service providers performing tasks on our behalf
- To comply with legal obligations or lawful requests
- To protect rights, safety, security, and platform integrity
- In connection with business changes (if legally required)
All partners are expected to protect personal information and use it only for agreed purposes.
8) Data Retention
We retain personal data only as long as needed for:
- Account management and service delivery
- Legal, tax, fraud-prevention, and compliance requirements
- Legitimate operational needs
When data is no longer required, we delete or anonymize it as appropriate.
9) Data Security
We implement commercially reasonable administrative, technical, and organizational safeguards to protect your personal information.
However, no transmission method or storage system is 100% secure, so absolute security cannot be guaranteed.
10) Your Rights and Account/Data Deletion
You may request deletion of your account and related personal data through the app:
1. Go to Account
2. Tap Delete Account
3. Complete the required verification/confirmation process
After confirmation, we process the request according to applicable laws and operational requirements. Some information may be retained where legally required (for example, financial or fraud-prevention records).
11) Children's Privacy
Maktabati is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
If we learn that such data was provided, we will delete it promptly. Parents/guardians may contact us for assistance.
12) Links to Third-Party Sites
Our service may contain links to third-party websites or services. We are not responsible for their content or privacy practices.
Please review their privacy policies before providing personal information.
13) Changes to This Privacy Policy
We may update this Privacy Policy from time to time for legal, technical, or operational reasons.
Updated versions become effective when posted at: https://mktabati.com/privacy-policy
14) Contact Us
If you have questions or requests regarding this Privacy Policy or your data, contact us at:
Service provider: Maktabati
Support email: info@mktabati.com
